Frequently Asked Questions
Everything you need to know about bringing Poly & Bark into your home.
What is the standard shipping timeframe?
Most in-stock items ship within 2-5 business days. Transit times vary by location, but you will receive a tracking number as soon as your order leaves our warehouse.
Do you offer white glove delivery services?
Yes, we offer White Glove Delivery for an additional fee on most furniture items. This service includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and in like-new condition. Please note that return shipping fees may apply.
How can I request fabric or leather swatches?
We want you to be confident in your choice. You can order complimentary swatches directly from our product pages to see and feel our premium materials in your own light.
Does my furniture come with a warranty?
All Poly & Bark products are backed by a one-year limited warranty that covers defects in materials and workmanship under normal household use.
Do you offer financing options?
Yes, we partner with Affirm to provide flexible payment plans, allowing you to pay for your purchase over time with fixed monthly installments.